Pre-conference Course
Come two days early to earn 16 CDEs before the conference even starts.
Register for a Pre-conference Course
Get the most out of your APCO 2025 experience and sign-up for a pre-conference course, including in-depth, in-person training courses provided by the APCO Institute.
Staffing and Retention
Staffing and Retention for the ECC, 2nd Ed.
July 25-26, 2025
8:00 a.m. – 5:00 p.m.
Hilton Baltimore Inner Harbor - Ruth Room
401 W Pratt St, Baltimore, MD 21201
APCO’s Staffing and Retention for the ECC, 2nd Edition course seeks to address many of the challenges that ECCs face in both recruiting and retaining effective staff. Focusing on both policy and culture changes that can be made to improve employee satisfaction and support staff in both their current and future positions with the agency.
This course is designed to provide guidance and information to ECC employees at any level. Drawing in both current employment factors, industry standards, APCO industry research efforts such as Project RETAINS, and ongoing workforce trends, this course offers key strategies and tips on topics ranging from motivation and incentives, development for future leadership, scheduling, and compensation. This course also includes several resources your agency can draw from and customize to use.
CDEs Earned: 16
Cost: Non-member $410 | Member $360